Call Broadcast

Live Operator

Send & Receive Faxes

Digital Phone Service

Call Transfers

Auto Attendant

Message Notifications

Conversation Recording

411 Directory & White Pages Listing

User Access and Logs

Local and Toll-Free Numbers

Dial Out / Calling Card

Conference Calling

United Voicemail offers a wide range of flexible and unique communications services including VoIP, Voicemail, Faxing and Software, etc.

Use your own local or toll-free number and/or receive a local or toll free number of your choice.  Additionally you will receive the most flexible and expandable voicemail proven since 1991.  If you need multiple phone numbers for your ReachME Virtual Office, we can easily provide that for you also. 

You can setup our services to sound exactly like a regular telephone instead of an answering machine so you can use ReachME Virtual Office like a home, cell or business number without giving out your personal numbers.

Activation is immediate and we also offer free trials.

ReachME Virtual Office is capable of receiving faxes or you may choose a dedicated Fax number.

The flexibility of our service does not limit you in the length of messages, length of greetings, message capacity and retention time and are 100% customizable to be increased or decreased at your discretion.

At your home, your office, in a hotel, on an airplane, in your favorite coffee shop or anywhere that you have access to the Internet you can receive and make calls using flexible and inexpensive services of ReachME Virtual Office.

You can customize your ReachME Virtual Office to provide any and all possible ways of communicating with your callers. 

Please do not hesitate in contacting United Voicemail with any request.

Some of our unique and useful features:

Custom Call Routing
Allows you to answer calls depending on Caller ID or the area code of the calling party.

Owner Immediate Access
You can specify the phones that access your service as owner numbers to allow you immediate access to your service when you call from those phones.

Question and Answer Prompts
If you are requiring your caller to answer multiple questions, your ReachME Virtual Office can prompt them prompt with the questions one at a time and you will receive one message in your voicemail box with all of their answers combined.

Multiple Numbers per ReachME Virtual Office
Each ReachME Virtual Office can have multiple local or toll-free phone numbers and you can track the activity of each number independently for advertising campaigns, etc.

IVR Features
The caller can enter their account number so you can provide custom call processing accordingly.

Greeting Options
Your ReachME Virtual Office includes multiple greetings to be used for different features of your service.  You can at any time record your greetings by phone, use one of our professionally recorded generic greetings or have us record a professional custom On-Hold and company greeting.   You can manually or automatically switch between greetings without needing to re-record them for your Day, Night, Weekend and out of office greetings.

Message Options

Caller's Message Options
You have the option to allow your callers to append or re-record their messages to you.

Included Message Information
Messages will include the Caller-ID, Caller Name (if provided).  While listening to your messages, Caller-ID will be played back to you and you have the option of pressing a key and dialing that number immediately.

Recover Erased Messages
If you erase a message, you will be able to recover that erased message from your personal list of recently erased messages.

Permanently Keep Messages
You can tag some of your messages to keep them from being erased and you will have access to them for the duration of your service.

Message Copy
If you have multiple voicemail boxes you can copy messages to other voicemail boxes in your ReachME Virtual Office.

Take control over your phone.  You can use ReachME Virtual Office as your office or cell phone number without having to give out your real number.  Calls can be transferred to any land line, cell phone, VoIP phone or even your computer. 

Multiple types of transfers:

Immediate Transfer
When the caller hears ringing, your phone rings.

VoIP Transfer
Receive calls completely free over the Internet on your computer or IP phone on a train, in your Office, at a Hotel, Library or anywhere in the world.

Greeting Transfer
The caller hears "Thank you for calling Acme Tool Company.  Ring... Ring..."

Auto Attendant Transfer
The caller is given a voice prompt for who or which department they want.

Live Operator Assistance
Our operators can answer the calls with your company name and transfer to one or more extensions or phone numbers.  Or you can transfer the calls to your own operator so they can transfer to the desired department or person.

Serial or Parallel / Follow Me Transfers
Calls can be transferred simultaneously to multiple phone numbers and the caller will be connected to the first line which accepts the call.  Or calls can be transferred to one phone number at a time until one of the lines accepts the call.

Multiple ways to receive your transfers:

Screened Transfer
Prompts your callers for their name, you can accept the call, accept and record the call, or have the caller leave a message.

Secured Transfer
Verifies your password and ensures that you are the only one answering the call.

Selective Transfer
Allows specific callers to connect to you after entering a code.

Confirmed Transfer
Gives you the option to accept the call or have your caller leave a message.  (Also keeps the caller from hearing your cell phone voicemail.)

Announced Transfer
When you pick up a transfer, you can hear that the caller chose the sales department, for example.

Recorded Transfer
When you accept the call, the conversation can be recorded as a message and/or be emailed to you.

Caller ID Flexibility
The Caller ID you receive on transferred calls can be set to the Caller ID of the calling party, your ReachME Virtual Office number or any number you choose.

Transfer Criteria:

Transfer all calls

Transfer based on extension entered

Transfer based on Blocked Caller ID

Transfer based on your personal Call Blocking list

Transfer based on Day of week and Time of Day

Transfer options while the caller is waiting
to be connected to you:

Customizable On-Hold Greeting/Music
Play a professional greeting advertising your products and promos while your callers are on hold.

On-Hold press # to leave a message
Your caller can leave a message while on hold instead of just hanging up.

On-Hold Timeout
Determine the maximum time your callers will be put On-Hold for you to answer before they are prompted to leave a message or transfer to a different extension.

Transfer options after you accept the call:

Put Caller On-Hold
Press * while in a call to put caller on hold.  And press * again to remove from hold and continue conversation.

Call  Re-Transfer
Calls can be transferred to a different extension or phone number after the call is answered.

Transfer options if you do not accept the call
 or are not available:

Voicemail Usage
You can choose to have the caller leave a message on your transferred phone line or have ReachME Virtual Office take the message for you. 

Custom No-Answer Greeting
You callers can hear a custom no-answer greeting that can personalize for the party they are attempting to reach.

Custom Busy Greeting
Your callers can hear a custom greeting indicating they should call back at a later time.

Call Queuing
Will put the callers On-Hold and transfer them when your line becomes available.

You can record your conversations when you receive transferred calls, Dial-Out phone numbers and in conference calls.  You have the option to generate warning beeps.  Recorded conversations become messages in your voicemail box as well as retrieving them via email or through our web site.

List your ReachME Virtual Office number in the 411 information directory and telephone company white pages.

Upon receiving a call (they don't even have to leave a message or fax); a notification can be sent to you or multiple people in a variety of combinations.

Notifications and delivery by Email
Receive Caller ID, Caller's Name, Date/Time and optionally an attachment of the message or fax in WAV, TIFF and/or PDF formats.

Notifications by SMS/Text Message

Notifications by Phone or Pager
Receive a call on your land line, cell phone, VoIP phone or your computer when you get a voice message.  You can even listen to your messages from the same call.   ReachME Virtual Office will deliver the notification with the number of retries and intervals of your choice  and you can specify which days and hours you will receive the notification if for instance you do not want to be notified in the middle of the night.  Also you can choose to only be notified for urgent messages.

24 hours a day from anywhere around the globe you can go to your computer or phone and:

Listen to your messages and save or delete your messages

View, save delete or forward your faxes

Setup and change feature settings

View activity in real-time online with 12 months of history

Access account statements and usage activity

Turn off / on and change transferring and notification numbers

Call Broadcast Packages and Pricing

Call Broadcasting, also known as Call Blasting or Group Calling enables you to send pre-recorded voice messages to one or more phone numbers.  You can use this feature for marketing, announcement to members, post cards, invitations, collections and appointment reminders.

Our system can detect answering machines ensure your complete message is delivered in its entirety.  You can use this service by phone or via our web site.

Caller Interaction
Call recipient can press a key to record a response message or be transferred to you directly.

Complete report of campaign result

Retry interval and quantity of your choice if the call is not answered.

CallerID Flexibility
The Caller ID your callers receive can be set to your ReachME Virtual Office number or any number you choose.

Live Operator Packages and Pricing

During business hours our operators can answer the calls with your company name and the callers can ask to be transferred to any department or person.  Our operator can transfer the caller to one or more phone number or to a voicemail to take a message.

Imitation Transfer to Voicemail
If you choose to send the caller to your voicemail to take a message instead of transferring to you, ReachME Virtual Office can generate imitation ringing tones before your voicemail answers so the caller will think they have been transferred to your desk but you were not available and will get your voicemail and private greeting.

Operator Flexibility
You can specify only certain callers to be answered by Live Operator or  exclude certain callers from reaching the operator.

Custom Greetings
You can have a custom announcement before our operator answers the call.  For example: "Thank you for calling United Voicemail, please hold for the next available representative".

Operator Call Screening
Our operator can screen your calls from Telemarketers or any unwanted calls.

Digital Phone Service Packages and Pricing

Get big business features at small business costs. Make or receive calls with all of the functionality of a phone system from your home, office on an airplane, train, at a hotel, coffee shop, library or anywhere in the world you can get an internet connection.

Requires hardware or software to use this service.

Free calling between IP phones in another country or even in your office.

With Announced Transfers, you see which company or department the caller dialed before answering the call.

No PBX Equipment
No phone system means no obsolescence, maintenance and upgrade issues and no need to tie-up an employee to maintain or coordinate outside vendors to repair or upgrade the PBX periodically.

Consolidated Service
One company provides you with all the PBX services that you utilize on daily basis. Instead of dealing with a phone system vendor, Local Phone Company for phone lines, Long Distance Company and conferencing services, ReachME delivers all those systems and services under one reliable and advanced platform. Complete, reliable business phone systems from ReachME.

Operations and Maintenance
ReachME is responsible for the day-to-day operations and maintenance of your Hosted virtual PBX. This includes adding new lines and changing faulty components. With a traditional PBX in your location, you would be responsible for these functions, the expenses as well as keeping an inventory of spare parts.

Reliability
ReachME monitors the network 24 x 7 and has staff to immediately respond to alarms and equipment failures. Our staff, located in Los Angeles, provides complete business phone system expertise and maintenance.

Upgrades
ReachME maintains a state-of-art carrier-grade soft switch, continuously adding great features and services. You will have the ability to access these new services without purchasing any additional hardware.

Mobility
Manage your calls, messages and use your cell phone or a laptop soft phone as your business extension from anywhere using any phone or any Internet connection. With ReachME, you can conduct business from anywhere.

One Bill
Increase your efficiency by dealing with one reliable vendor and paying one bill.

Caller ID Flexibility
While dialing enter any Caller-ID you want to send with each call.

Additionally you have all of the capabilities of our dial-out service.

Fax Packages and Pricing

No need for the expense a dedicated fax line, use the same number for voice and fax or choose a dedicated fax number. Once received you can choose one or more of these options:

Receive Faxes
You can retrieve your faxes via web, email and fax machine from anywhere in the globe.  Also you can forward any fax to another fax machine.

Send Faxes
Send any .pdf, .doc or .txt file to any fax number..  Also simply type a message in our web interface and send.

Fax on Demand
Store your forms brochures or documents so your callers can retrieve them simply and automatically from your ReachME Virtual Office.

Fax Broadcasting
Send your faxes to as few or many recipients as you desire.

You can choose one of our thousands of local phone numbers throughout the United States or a toll-free number for your ReachME Virtual Office or you can use your existing phone number by porting or forwarding the number to ReachME.  If you need a vanity number which spells your name or product, we can search for availability.

Choose phone numbers local to your callers to give that personal touch.

Choose toll-free (800 / 888 / 877 / 866) phone numbers to give that national touch.

Your ReachME Virtual Office can have many local or Toll-Free numbers from many area codes connected to the same ReachME Virtual Office which can help you to have multiple local presence and allows you to monitor traffic on different geographical areas or advertising campaigns.

Retrieve your messages through our local common access number to save 800 charges.

Your callers can choose to be connected to a particular person or department at an extension.  For example a caller can dial 1 for sales or ext.256 for Mr. Smith. Your transfer profile can have multiple simultaneous destinations.  And with Announced Transfers you can know which option they chose when call are transferred to you to be answered accordingly. You can program the phone buttons 0-9, * and # to do a variety of actions including:

Transfer the call to one or more phone lines

Transfer to Live Operator Assistance

Bypass greeting and immediately record normal, urgent or numeric messages

Receive faxes

Send faxes (fax on demand)

Go to a different mailbox

Play a different greeting to provide pre-recorded information.

Transfer to an internal voicemail box
Each internal mailbox is independently accessible and fully functional with its own passcode and can perform all the actions of the main voicemail box and can provide sub-menu functionality for your callers.

Use your ReachME Virtual Office as an inexpensive and secure calling card anywhere at the lowest cost and highest security.  

Caller ID Flexibility
Allows you to send any Caller-ID you desire when you call through your ReachME Virtual Office.

Conversation Recording
Record the call when you dial-out with or without warning beep.

On-Busy Leave Message
If the called number is busy or no one answers, you can record a message and your ReachME Virtual Office will deliver it with the number of retries and intervals of your choice.

On-Busy Left Message Response
ReachME Virtual Office can record a response from the called party, which will be stored in your voicemail.

On-Busy Redial
When a number you dial is busy or does not answer, you can press a key to have the call redialed.

When you’re on the plane, train, in a hotel or anywhere in the world with Internet access you can call home or anywhere else free or at a fraction of the cost of using a telephone. Additionally you can enter any Caller-ID you want to send with each call.

It will take only a few seconds to create a call with as many as 32 participants.

Record the entire conference call and save the recording in your voicemail and optionally receive it via email.  Also a recording warning beep can be activated.

Create inbound conferences

Participants can call in and join the conference after entering a code.  Also you can specify two different codes for callers to join into your conference as full participants or 'listen only'.  Or if you have added their Caller ID into your conferencing list, they will immediately join your conference without needing a code.