Using a toll free number improves your company's image and removes locality of your products and services. Toll-Free includes numbers with area codes 800, 888, 877, 866, 855 and 844. People can call these numbers from anywhere in the United States free of charge; however, the owner of the number will be charged per-minute for all incoming calls.
We offer the most advanced and flexible custom routings based on the caller ID or area code of the caller. Options include call blocking, sending directly to the voicemail, transfering callers to one or a group of stations, conversation recording and many more customizable routings. In addition, you can handle anonymous callers differently from the regular calls.
If you are requiring your caller to answer multiple questions, you can prompt them with the questions one at a time and you will receive one message in your voicemail box with all of their answers combined. Additionally you can receive voice and numeric messages in the question answer format.
Automatically and interactively route your calls to one or a group of extensions, cellphones, landlines or after hour voicemail based on the day of the week and the time of the day. Calls can be routed to multiple destinations simultaneously or with delays as well as one at a time to ensure every call is answered. Destination numbers can be changed easily by phone, cellphone or online.
Allows operator to be aware of the status of ongoing calls of the other employees, i.e. to know if the employee is on the phone and to answer a ringing call(call intercept). This feature also provides one touch transfers to other extensions or employees cellphones.
Intercom with any users anywhere in the world as well as join in a three-way call with other users. Answered or dialed calls can be transfered to other extensions or a group of extensions. We offer blind transfers and supervised transfers which allow you to speak to the transfered party before completing the transfer.
You can receive faxes in one or multiple emails. To send faxes you can email your documents as an attachement to ReachME so we can fax it to the recipient. In addition, you can upload your documents using our online portal to be converted to fax and sent to the recipient.
When a caller is leaving a voice message, at the end of the message they can have the option to re-record, append, or cancel. You can also turn this feature off which will save the message without prompting your callers.
All the deleted messages and faxes will be stored in the recycle bin so you will have a chance to recover them at a later time. Optionally you can turn off this feature so messages and faxes will be deleted immediately from our system.
ReachME services can be used with all (SIP)VoIP phones, soft phones,cellphones and landlines. In addition you can continue using your legacy analog phone system(PBX) with adapters. We support all SIP conference phones and overhead paging devices. We offer state ot the art Cisco, Polycom and the most reputable IP phone manufaturers for purchase, lease to own or rental. However, you can purchase any IP phone(SIP compatible) from your favourite online store.
Contact us now and we will provide you with a solution specifically for your needs.
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Excellent customer service and customer support since 1991.