Updated 03/01/2025
At ReachMe, Inc. we are committed to protecting your personal information and your right to privacy.
If you have any questions or concerns about our policy, or our practices with regards to your
personal information, please contact us at reachme@ReachMe.com.
When you visit our website https://ReachMe.com, mobile application, and use our services, you can
trust us with your personal information. We take your privacy very seriously. In this privacy
notice, we describe our privacy policy. We seek to explain to you what information we collect, how
we use it and what rights you have in relation to it.
This privacy policy applies to all information collected through our website (such as
https://ReachMe.com), mobile application, and/or any related services, sales, marketing or events
which we refer to them as the "Sites".
WHAT INFORMATION WE COLLECT:
We collect personal information that you provide to us such as name, address, contact information,
passwords and security data, payment information.
We collect your first and last name, email address, postal address, phone number, and other similar
contact data.
We collect passwords, password hints, and similar security information used for authentication and
account access.
We collect data necessary to process your payment if you make purchases, such as your payment
instrument number (such as a credit card number), and the security code associated with your payment
instrument. All payment data is stored according to PCI complience.
All personal information that you provide to us must be true, complete and accurate, and you must
notify us of any changes to such personal information.
Some information — such as IP address and/or browser and device characteristics — is collected
automatically when you visit our Sites or Apps.
We automatically collect certain information when you visit, use or navigate the Sites or Apps. This
information does not reveal your specific identity but may include device and usage information,
such as your IP address, browser and device characteristics, operating system, language preferences,
referring URLs, device name, country, location, information about how and when you use our Sites or
Apps and other technical information. This information is primarily needed to maintain the security
and operation of our Sites or Apps, and for our internal analytics and reporting purposes.
We may collect information regarding your geo-location, mobile device, push notifications, when you
use our apps.
We may collect limited data from public databases, marketing partners, social media platforms, and
other outside sources.
HOW WE USE YOUR INFORMATION:
We process your information for purposes based on legitimate business interests, the fulfillment of
our contract with you, compliance with our legal obligations, and/or your consent.
We use the information we collect or receive:
To facilitate account creation and logon process.
To send administrative information to you. We may use your personal information to send you product,
service and new feature information and/or information about changes to our terms, conditions, and
policies.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders,
payments, returns, and exchanges made through the Sites or Apps.
To enable user-to-user communications. We may use your information in order to enable user-to-user
communications with each user's consent.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we
may need to inspect the data we hold to determine how to respond.
For other Business Purposes. We may use your information for other Business Purposes, such as data
analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and
to evaluate and improve our Sites or Apps, products, services, marketing and your experience.
YOUR INFORMATION BEING SHARED:
Mobile contact information will not be shared with any third party or affiliates for marketing/promotional purposes.
We only share information with your consent, to comply with laws, to provide you with services, to
protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal
information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our
legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your
personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order
to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal
process, such as in response to a court order or a subpoena (including in response to public
authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate,
prevent, or take action regarding potential violations of our policies, suspected fraud, situations
involving potential threats to the safety of any person and illegal activities, or as evidence in
litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the
following situations:
Business Transfers. We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion
of our business to another company.
Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third
party vendors, service providers, contractors or agents who perform services for us or on our behalf
and require access to such information to do that work. Examples include: payment processing, data
analysis, email delivery, hosting services, customer service and marketing efforts. We may allow
selected third parties to use tracking technology on the Sites or Apps, which will enable them to
collect data about how you interact with the Sites or Apps over time. This information may be used
to, among other things, analyze and track data, determine the popularity of certain content and
better understand online activity. Unless described in this Policy, we do not share, sell, rent or
trade any of your information with third parties for their promotional purposes.
ReachMe's carrier partners
COOKIES AND OTHER TRACKING TECHNOLOGIES:
We may use cookies to access or store information.
We WILL NOT transfer, store, and process your information in countries other than your own.
Our servers are located in United States. If you are accessing our Sites or Apps from outside United
States, please be aware that your information may be transferred to, stored, and processed by us in
our facilities and by those third parties with whom we may share your personal information in United
States, and other countries.
YOUR INFORMATION RETENTION TIME:
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy
policy unless otherwise required by law.
We aim to protect your personal information through a system of organisational and technical
security measures.
COLLECTING INFORMATION FROM MINORS:
We do not knowingly collect data from or market to children under 18 years of age.
If you become aware of any data we may have collected from children under age 18, please contact us
at reachme@ReachMe.com.
YOUR PRIVACY RIGHTS:
In some regions, such as the European Economic Area, you have rights that allow you greater access
to and control over your personal information. You may review, change, or terminate your account at
any time.
If we are relying on your consent to process your personal information, you have the right to
withdraw your consent at any time. Please note however that this will not affect the lawfulness of
the processing before its withdrawal.
ACCOUNT INFORMATION
If you would at any time like to review or change the information in your account or terminate your
account, you can:
Log into your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and
information from our active databases. However, some information my be retained in our files to
prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use
and/or comply with legal requirements.
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in
the emails that we send or by contacting us using the details provided below. You will then be
removed from the marketing email list — however, we will still need to send you service-related
emails that are necessary for the administration and use of your account. To otherwise opt-out , you
may:
Opt-out Instructions:
To opt out of messaging at any time, a user may reply "STOP" to any messages sent by the service. This will unsubscribe the user from any further communications as part of the 10DLC messaging service.
CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS:
If you are a resident of California, you are granted specific rights regarding access to your
personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users
who are California residents to request and obtain from us, once a year and free of charge,
information about categories of personal information (if any) we disclosed to third parties for
direct marketing purposes and the names and addresses of all third parties with which we shared
personal information in the immediately preceding calendar year. If you are a California resident
and would like to make such a request, please submit your request in writing to us using the contact
information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Sites
or Apps, you have the right to request removal of unwanted data that you publicly post on the Sites
or Apps. To request removal of such data, please contact us using the contact information provided
below, and include the email address associated with your account and a statement that you reside in
California. We will make sure the data is not publicly displayed on the Sites or Apps, but please be
aware that the data may not be completely or comprehensively removed from all our systems.
UPDATES TO THIS POLICY:
We will update this policy as necessary to stay compliant with relevant laws.
CONTACT US ABOUT THIS POLICY:
By email at reachme@ReachMe.com
by phone at 213 534 2255
by post to:
ReachMe, Inc.
POBox 3360
Santa Monica, CA 90408
United States